Refund Policy
Last updated June 12, 2026
We want you to try the Service with confidence. This policy explains how refunds of prepaid credits work.
1. Prepaid credits
The Service uses a prepaid balance. When you top up, credits are added to your account and consumed as you use the Service.
2. Refund eligibility
You may request a refund of your unused prepaid balance within seven (7) days of the corresponding top-up. Credits already consumed (i.e., used to make API requests) are non-refundable, because the corresponding upstream inference has already been delivered and paid for.
3. What is not refundable
- Credits that have already been consumed.
- Promotional, bonus, or free credits (e.g., sign-up credits), which carry no cash value.
- Amounts where there is evidence of fraud, abuse, chargeback abuse, or violation of our Terms or Acceptable Use Policy.
4. How to request a refund
Email [email protected] from your account email with your account identifier and the top-up you want refunded. We may ask for verification to protect your account.
5. Processing
Approved refunds are returned to the original payment method where possible. Processing time depends on the payment provider and network. Cryptocurrency top-ups are refunded in the same asset where feasible; network fees and exchange-rate movement are not reimbursed.
6. Changes
We may update this policy; the “Last updated” date reflects the current version. The policy in effect at the time of your top-up applies to that top-up.
7. Contact
Billing and refund questions: [email protected].